FAQ's

Frequently asked question
1
We offer a variety of marshmallow desserts, including 13 different flavors of gourmet marshmallows, s'mores kits, marshmallow rocky roads, marshmallow fluff, tarts and different marshmallow ice creams. Explore our menu to discover all the options.
2
Yes, only the marshmallow are gluten-free.
3
Not yet, but we will surely offer some options in the future.
4
To maintain freshness, store our marshmallow desserts in a cool, dry place, away from direct sunlight. They can also be refrigerated or frozen for longer shelf life.
5
Our marshmallow desserts typically have a shelf life of 1 week if in an air-tight container at room temperature, 1 month in a fridge and up to 3 months in a freezer.
6
Yes, we offer customization options for your requirements. You can choose flavors, sizes, and add special requests during the ordering process based on a minimum order.
7
Our marshmallow desserts are made using high-quality ingredients, including sugar, organic agave syrup, halal gelatin and natural flavoring Specific ingredients vary on each dessert product.
8
Yes, our marshmallow desserts are suitable for children.
9
Our marshmallow desserts are perfect for various occasions, including weddings, birthdays, baby showers, corporate events, and holiday celebrations. We also offer customized children workshops.
10
To place an order, simply add your desired items to the cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
11
We accept a variety of payment methods, including major credit cards, debit cards, and Apple Pay.
12
Our shipping policy includes information on delivery options, estimated delivery times, and shipping costs. Please review our Shipping Policy page for full details.
13
Yes, we offer international shipping. Please select your location during the checkout process to see available shipping options.
14
If you have any issues with your order, please contact our customer support for assistance on +971569663726. or email hello@marshnmallowuniverse.com
15
You can reach our customer support team via email at hello@marshnmallowuniverse.com or by phone at +971569663726. We’re here to assist you with any questions or concerns.
16
Yes, we provide order tracking. You will receive a tracking number via email once your order is shipped. You can use this number to monitor your delivery's progress.
17
Yes we do, we have created a Marsh’n’mallow table experience that could be rented out for your catering service. For more information, kindly contact our team.
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