FAQ's
Frequently asked question
1
What types of marshmallow desserts do you offer?
We offer a variety of marshmallow desserts, including 13 different flavors of gourmet marshmallows, s'mores kits, marshmallow rocky roads, marshmallow fluff, tarts and different marshmallow ice creams. Explore our menu to discover all the options.
2
Are your marshmallow desserts gluten-free?
Yes, only the marshmallow are gluten-free.
3
Do you offer vegan or vegetarian marshmallow desserts?
Not yet, but we will surely offer some options in the future.
4
How should I store marshmallow desserts?
To maintain freshness, store our marshmallow desserts in a cool, dry place, away from direct sunlight. They can also be refrigerated or frozen for longer shelf life.
5
What is the shelf life of your marshmallow desserts?
Our marshmallow desserts typically have a shelf life of 1 week if in an air-tight container at room temperature, 1 month in a fridge and up to 3 months in a freezer.
6
Can I customize my marshmallow dessert order?
Yes, we offer customization options for your requirements. You can choose flavors, sizes, and add special requests during the ordering process based on a minimum order.
7
What ingredients are used in your marshmallow desserts?
Our marshmallow desserts are made using high-quality ingredients, including sugar, organic agave syrup, halal gelatin and natural flavoring Specific ingredients vary on each dessert product.
8
Are your marshmallow desserts suitable for children?
Yes, our marshmallow desserts are suitable for children.
9
What occasions are your marshmallow desserts suitable for?
Our marshmallow desserts are perfect for various occasions, including weddings, birthdays, baby showers, corporate events, and holiday celebrations. We also offer customized children workshops.
10
How can I place an order?
To place an order, simply add your desired items to the cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
11
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and Apple Pay.
12
What is your shipping policy?
Our shipping policy includes information on delivery options, estimated delivery times, and shipping costs. Please review our Shipping Policy page for full details.
13
Do you offer international shipping?
Yes, we offer international shipping. Please select your location during the checkout process to see available shipping options.
14
What is your return and refund policy?
If you have any issues with your order, please contact our customer support for assistance on +971569663726. or email hello@marshnmallowuniverse.com
15
How can I contact your customer support?
You can reach our customer support team via email at hello@marshnmallowuniverse.com or by phone at +971569663726. We’re here to assist you with any questions or concerns.
16
Can I track my order once it's shipped?
Yes, we provide order tracking. You will receive a tracking number via email once your order is shipped. You can use this number to monitor your delivery's progress.
17
Do you have catering services?
Yes we do, we have created a Marsh’n’mallow table experience that could be
rented out for your catering service. For more information, kindly contact our team.